The Nespresso team shares their laser focus on customer-centric solutions and how their unique blend of customer empathy and solution design is geared at transforming the coffee industry.

Since its inception, Nespresso places customers at the heart of every decision. Join us for an enlightening conversation, where you’ll learn how Nespresso’s empathy-led approach to what the coffee drinker wants and needs results in visionary product development.

Ozum has built a strong sense of curiosity on human mind and behavior throughout her academic research years in experimental psychology, and later mixed her curiosity with her passion for innovation to help FMCGs launch high impact innovations that are rooted on strong human truths.

She now leads the Raise the Bar Innovation Program at Nespresso HQ to define a consumer centric and viable innovation pipeline for core and new business together with a cross functional team.