"Participants will learn how an almost 150 year old insurance company empowered front line contact center employees to ideate and innovate ways to transform through individual and team ideation sessions.

Key takeaways will include lessons learned from front line associates, how marketing and reinforcement is key, outcomes achieved and how to sustain the ideation."

Elisabeth leads the Employee Advocacy and Insights capability within Service organization at Prudential where her teams focus on curating knowledge content, cultural transformation, empowering ideation at all levels and increasing employee engagement. She has been with Prudential for 8 years; prior to that, she was focused on Continuous Improvement and Agile coaching at other financial institutions.

She has her undergraduate degree in International Relations and MBA in Entrepreneurial Thinking and Innovative Practices. After serving in the US Peace Corps, she joined corporate life and has been there since.