In this session, you'll hear about INGs journey of transforming into an innovation enabled organization. ING has built a strong reputation in the banking sector, as recognised by Global Finance magazine’s Innovators 2020 awards, which named ING the most innovative bank in Western Europe. With the launch of ING Neo since January 1st of this year, ING is taking the next step in their journey – by combining all its innovation activities into one dedicated business area.
In this session, Lieven explained what were the lessons learned for ING that led to ING Neo.
Two challenges are central: how to address disruptive innovation and digital transformation while equally safeguarding focus on the bottom-line? And how does ING transfer initiatives and skills from the corporate innovation center to the business units?
Lieven Haesaert is globally responsible for Innovation Management and Transformation at ING. Until June 2019, he was head of Digital Transformation for ING’s Global Retail Banking segment, and before that General Manager for Digital Channels of ING Belgium.
He started his career at KBC Bank as an economist, and subsequently worked with The Boston Consulting Group and with eBay, where he occupied several positions including head of Marketplace Development for eBay Belgium and director Trust & Safety for eBay South-West Europe. Lieven occupied several board positions in digital ventures, currently serving on the board of Fintonic
This content is available for Innov8rs Community members only.
